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Flooring Questions

Flooring Questions

1. What sub-base do you need?

That depends on which product you are installing. The better the sub-base the better the final project. A flat smooth surface is key. Most sub-bases are concrete or a fine aggregate of asphalt. Please contact us for specifics. Some of our pavers and tiles are able to be installed on a 2A modified stone base.

2. What states do you serve?

We cover the entire continental United States. If we are unable to supply in your area we will forward your information (free of charge) to a local company that is better able to help you. You can work directly with them for a quote. We have been in the business for over 25 years and will be able to use our network to find a reputable dealer or contractor in your area.

3. How do I get a quote?

There are many ways to order. You can order online or you can call 1-800-821-4557 and talk to one of our salespeople. If you have more questions you can call or contact us via email  service@abacussurfaces.com

4. Can you do custom colors?

There are many custom features we can prepare for you. Just give us a call and we can design you perfect color pattern.

5. How long does the flooring last?

Our products have an extremely long duration of use. A warranty is offered on most products.  If you have any questions about warranty please contact us.

6. How long do I have to wait until the product is available?

There is a lead time with each product. Our typical lead time is 7 days for AktivLok and 4 weeks for AktivPro Tiles. The pavers also have a long lead time, depending on the order it can be up to 3 months. If everything is in stock that you have ordered there can be a quick turnaround.

7. How much does it cost to ship?

Shipping varies by weight, shipping destination and type of receiving establishment. There is a surcharge for lift-gate trucks, residential, construction and farm deliveries. Rubber is a very heavy product and the shipping costs can be very high.

8. How do I keep my floor clean?

Maintenance is easy for all our products. A neutral PH cleaner (7-9) such as our Hillyard Products can be used.  For specific product maintenance guides, please contact us.

9.  Will oil affect my rubber products?

Oil will damage the mats. There are sealants which could protect them.

10.  Can we put a logo on the mats?

Only Regupol Aktiv products can have logos added.  Please contact us directly for pricing.

10.  What is the largest Humane mat you sell?

The largest mat Humane molds is 4’ x 8’.

11. What factors contribute to a slippery floor?

This is a complex question. For the full answer, read our blog post explaining how to avoid slippery floors.